About Freddy and Eddy
Welcome to Freddy and Eddy. We are a real-life couple, married
for many years, who review, sell, and recommend sex products
of all types through our couples-centric website and we hope
you will consider purchasing from us when the need for a
sexy spark arises in your relationship.
We began this odyssey because we disliked most
of the so-called "adult" sites
and stores we viewed while looking for content to spice up
our own sex lives -- content suitable for a couple in a long
term, monogamous relationship. Most adult websites catered
to either strictly male or female points of view and just didn't
seem to have much benefit, at least for us. We wanted a place
where we could get good, unbiased information on how to choose,
use, and buy good-quality sex toys and enhancements. To that
end, we only recommend and sell products that WE actually LIKE
and USE. All of our products have survived the test of time
and repeated usage, which means you can be confident that anything
you purchase from us will be a wise one. In other words, we
don't sell junk just for the sake of making a few extra bucks
and so you'll find far fewer choices among our product offerings.
You can also be sure that we'll personally oversee
the fulfillment of your order and make sure it's shipped promptly
and packaged discreetly. We ship Monday through Friday, using USPS
Priority and Express Mail for US shipments, and Global Priority Mail
for foreign shipments.
International Orders: Please pick the USPS service that is appropriate for your country,
or we may have to contact you regarding additional shipping charges. ALSO, PLEASE BE AWARE THAT WE CANNOT GUARANTEE DELIVERY ON ANY INTERNATIONAL ORDERS, due to a multitude of different customs restrictions and other factors beyond our control and beyond that of the United States Postal Service!
Our deadline to get Express Mail to the post office is 3 p.m.
Monday through Friday (Pacific Time), so keep that in mind if you are ordering
Express Mail on a Saturday... it won't go out till Monday.
We thank you for taking the time to
consider us for your intimate needs and hope you will give
us a try.
Your Privacy Assured
All orders are packaged with complete discretion
and shipped with no indications of what reside inside.
As for all personal information pertaining to your order(s),
we do not sell, give away, or share ANY of your information
with ANYONE. Once your order has been fulfilled and delivered,
you will not be contacted by anyone from Freddy and Eddy ever
UNLESS you e-mail first and specifically request a response.
Freddy and Eddy Returns & Refunds
ALL SALES ARE FINAL. Once your order is placed, you may not
cancel for any reason. Please note, due to sanitation reasons,
we DO NOT TAKE BACK MERCHANDISE FOR REFUND FOR ANY REASON!!!
This includes unopened packages. Our return policy is to replace
any defective items up to 12 MONTHS from the date of your purchase.
In such cases, we will pay all shipping costs associated with
replacing the defective item in BOTH directions. If you are
simply not satisfied with your purchase, our service, or feel
the product simply did not measure up to your expectations,
please contact us immediately and we will try to offer alternatives
to make you happy. You can contact us via e-mail at support@freddyandeddy.com or by calling 310-915-0380 Mon-Sat, 9am-7pm PST.
Still Have Questions? Contact Freddy and/or Eddy directly by emailing us at freddy@freddyandeddy.com.
For questions regarding products, order delivery, or returns,
please contact Freddy and Eddy Customer Service:
Email: support@freddyandeddy.com
Phone: 310-915-0380
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